Terms & Conditions
Last Updated: 10/01/2025
1. Introduction
Welcome to "Thrive Online". These Terms and Conditions ("Terms") govern your use of our services, including website design, hosting, maintenance and marketing systems. By engaging with our services, you agree to comply with these Terms. If you do not agree, please refrain from using our services. For any queries, contact us at [email protected].
2. Definitions
"Client" refers to the individual or business purchasing services from Thrive Online. "Services" refers to the website design, hosting, maintenance and marketing systems services provided by Thrive Online. "We/Us/Our" refers to Thrive Online. "Website" refers to the site designed, hosted, or maintained by Thrive Online for the Client.
3. Services Provided
We provide the following services:
Website design and creation, hosting, domain purchasing and ongoing maintenance services.
Optional additional services such as full marketing services, content updates, SEO, and custom integrations (sometimes at an extra cost).
For any services outside of our standard offerings, additional fees may apply.
4. Service Fees and Payment Terms
Our pricing is based on a monthly subscription model: £19, £29, £397 per month (unless stated otherwise) depending on the selected package. Payment is due every month from the day you start using our services. We accept payments via you card, Revolut Pay, Google Pay or soon, PayPal. Late payments will not incur a charge, but we hold the right to stop our services to you if payment is not on time. All prices are exclusive of VAT unless explicitly stated otherwise.
We reserve the right to adjust our pricing with 30 days' notice.
5. Affiliate Programme
Clients may participate in our affiliate programme. Terms include:
Affiliates earn 50% of monthly fees for each referred client. Payments are processed on the 15th of every month from the previous months efforts. Thrive Online reserves the right to terminate participation in the affiliate programme for unethical marketing or breach of these Terms.
6. Delivery and Turnaround Time
Initial website design will aimed at a delivery of within 14 business days after receiving all required content and materials from the Client. Updates and maintenance requests will be completed within 5 business days unless otherwise agreed.
Delays caused by the Client (e.g., late submission of content) may impact delivery timelines.
7. Client Responsibilities
Clients are responsible for:
Providing all necessary content (e.g., text, images) in a timely manner. Ensuring that provided content complies with copyright, privacy, and legal standards. Granting us access to third-party platforms or tools as needed.
We are not responsible for delays or issues resulting from incomplete or non-compliant content.
8. Ownership and Intellectual Property
Clients own the content they provide. Websites created by Thrive Online are not the property of the Client. Proprietary templates, code, and software remain the intellectual property of Thrive Online and may not be resold or reused without our consent.
9. Hosting and Maintenance
Hosting services include regular backups, uptime monitoring, basic support. Maintenance includes content updates, bug fixes, up to 2 per month. Excessive updates or changes may incur additional fees.
We strive to maintain 99.9% uptime but are not liable for downtime caused by third-party hosting providers.
10. Termination Policy
Clients may cancel services with 14 days written notice. Early termination fees may apply if specified in the contract. Refunds are not issued for partial months or unused services.
Thrive Online reserves the right to terminate services for breach of these Terms or non-payment.
11. Limitations of Liability
We are not liable for:
Loss of income or data due to website issues.
Technical problems beyond our control (e.g., server outages).
Misuse of the website by the Client.
Our liability is limited to the fees paid by the Client in the 3 months preceding the claim.
12. Redeemable Vouchers
All redeemable vouchers are for the £19/ month package (unless stated otherwise).
Which includes:
Custom website 1-4 pages
Free standard domain name (1 year)
Hosting & security included
Mobile-friendly design
Website updates & maintenance
Form integration.
To redeem a voucher you must send us the correct voucher number using our online form via our website.
The build depends on the recipient providing timely and suitable content (text, images, etc.). Thrive Online reserves the right to withdraw the offer if the recipient is uncooperative, disrespectful, or fails to provide necessary materials within a reasonable timeframe.
13. Disclaimers
We do not guarantee specific results, such as increased traffic or sales. Clients are responsible for ensuring their website complies with applicable laws (e.g., GDPR, accessibility standards).
14. Privacy Policy Reference
Your privacy is important to us. Please review our Privacy Policy for details on how we handle personal data.
15. Amendments
We may update these Terms periodically. Clients will be notified of changes via email or on our website at least 30 days before they take effect.
16. Governing Law
These Terms are governed by the laws of the United Kingdom. Any disputes will be resolved in the courts of England.
17. Dispute Resolution
We aim to resolve disputes amicably. In the event of unresolved issues, disputes will be handled through mediation before proceeding to legal action.
18. Contact Information
For questions about these Terms, contact us at:
Email: [email protected]
By using our services, you agree to these Terms and Conditions.
